Webcast description

Challenging conversations represent the minority of our workplace interactions — but they consume a vast amount of our mental energy.

These conversations can be personally draining, not to mention damaging to our productivity. How can you make these conversations constructive?

This webcast has answers! Learn how it's possible to increase the likelihood for a positive outcome, even in your most difficult conversations. Using the right tools, proper preparation, and a thoughtful approach, you'll begin to master these challenging interactions. 

You'll learn how to convey difficult messages in a respectful manner and end a challenging conversation in a way that sets the stage for future collaboration. You'll also gain skills to objectively define your message and deliver it with honesty, sensitivity, and respect to maintain a positive working relationship.

Presenters: Roy Johnson Read more
Sue Wazny Read more

• impart the value of holding challenging conversations
• identify the intent and goals of the conversation
• frame your messages in a way that reduces defensiveness
• manage the emotional aspects of a challenging conversation
• target your attention to the appropriate content/process/relationship aspects of the situation
• increase your self-awareness both during and after a difficult conversation
  

Presentation outline

• Introductions and Overview
• What Makes a Difficult Discussion?
• The Three Keys
• Why Feedback Fails
• The Five Steps of Mastery
• Skills and Strategies
• Summary and Wrap-up

System requirements

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Roy Johnson, MA, Dip Ed, CRC, CHRP, is co-author of the top-selling Turning Conflict into Profit and a founder and president of The Neutral Zone Coaching & Consulting Services Inc. Having appeared on television and radio, Roy is a mediator, trainer, and psychotherapist who works with communities, families, and public- and private-sector organizations. He is a national conference speaker on topics including communication, organizational change, leadership, teamwork, and conflict resolution. For more than 15 years, Roy has resolved hundreds of disputes annually, ranging from interpersonal complaints to complex multi-issue conflicts. He is a certified debriefer, mediator, and human resources professional. Roy holds a BA in Psychology from the University of Alberta and an MA from Simon Fraser University. He also holds a post-graduate diploma in Adult Education from the University of British Columbia, along with a Certificate of Conflict Resolution from the Justice Institute of BC. In keynotes, he presents insights gleaned from years of work in the trenches, and balances this with humour and a passion for healing broken relationships. Roy is a member of the Police Complaints Resolution Roster and a Panel Chair of the BC Employment and Assistance Appeal Tribunal.

 
Sue Wazny, MSc, Dip Rc Ldrshp, CRC, is a highly sought-after speaker because of her energetic, humorous, and engaging presentation style. She effectively pairs the subject theory with real life examples of how she has put her teachings into practice in her daily work. Sue teaches a wide variety of courses in the areas of conflict management, communication skills, teambuilding, and leadership. She is a faculty member at the Justice Institute of BC in the Centre for Conflict Resolution and at the Police Academy where she teaches a variety of courses. Sue maintains a clinical practice, which includes workplace mediation, team facilitations, performance coaching, and critical incident stress management. She holds a Master's of Science degree in Psychology, certificates in Conflict Resolution and Mediation, and is a certified Myers Briggs Type Indicator practitioner.