Description
This article, published in CGA-BC’s Outlook magazine, discusses the importance of management recognizing that, while employees are responsible for putting forth their best efforts on a consistent basis, "everything the boss says and everything the boss does affects an employee’s discretionary effort one way or another." It stresses that managers who are aware of this can act in an 'emotionally intelligent' manner to affect employees’ performance in a positive way. The article also discusses ways for organizations to establish the type of environment that will enhance employees' willingness to be productive.