Managing Workplace Conflict: From Confrontation to Collaboration

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Managing Workplace Conflict: From Confrontation to Collaboration — On Demand

Level: 2	CGA or Student Price: $129.00
Verifiable: Yes	Non-CGA Price: $169.00
CPD Hours: 2	Other Price: $139.00
Start Date: 01/01/2099	End Date: 01/01/2099
Duration: 1 hour 35 minutes

All prices in Canadian Dollars

Description

ON DEMAND WEBCAST

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Webcast description

Conflict is inevitable whenever people interact.

Everyone in conflict has their story, in which they maintain innocence, justify behaviour, and demonize adversaries. These stories cast people as victims, villains, or heroes and trap all involved in a "drama triangle" of confrontation.

Where are you in the drama triangle? Take the Conflict Quiz.

If not properly managed, conflict can become confrontational, personally stressful, and unproductive. This webcast will provide you with the knowledge to understand your conflicts and tools to move beyond the drama triangle of confrontation and create collaborative outcomes.

Presenter:

Gary Harper

This webcast will assist you to

recognize the roles that trap people in confrontation
develop attitudes to shift from confrontation to collaboration
understand how emotion impacts communication and behaviour
identify self-talk to assist you in managing yourself in a conflict
assertively deliver feedback and set limits
understand how basic communication skills can defuse conflict and uncover root needs

How to access your On Demand Webcast

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This webcast will be available to you for at least 90 days from the date of purchase.

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System requirements

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About the Author and/or Presenter

Since 1991, Gary Harper has trained thousands in conflict resolution. His students include mediators, lawyers, and police officers, counselors, diamond miners, and film crews. In 2004, he authored The Joy of Conflict Resolution — acclaimed for its accessibility, humour, and practicality.

His unique blend of experience as a personal injury lawyer, general manager, insurance regulator, and retail store owner shaped his understanding of conflict and his appreciation for effective communication.

In 1991 he completed the Conflict Resolution Certificate Program offered by the Justice Institute of British Columbia and the Commercial Mediation program through the Vancouver Centre for Commercial Disputes.

Since then, he has designed and delivered workshops on communication skills, conflict resolution, and negotiations for both public and private sector clients. He has offered courses directly to the accounting community since 2005 on topics ranging from collaborative negotiation to dealing with difficult people. He is known for his high energy and humour and believes people learn best when they are actively engaged and having fun.

Author Type: CGA-Canada

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