General information

 
What do I do if I forget my password?
Go to the forgot password page. Enter the e-mail address you are registered with on PD Net and then answer the security question to complete the reset process. (Note that the default security question is "Which affiliate region am I associated with?" and the answer would be your province of registration.) The system will generate a new password and send it to you in an e-mail. Use this password to sign in and then go to "Personal Settings" to create your own memorable password.

How do I use the computer-generated password?
The system will generate a new password and send it to you in an e-mail. Sign in at https://www.cga-pdnet.org with your username and the new password.

If cut and paste doesn't work with the new password, type the password in manually, keeping in mind that it is case sensitive. Note that the field for entering the password is not limited to the size of the displayed field, but scrolls as you enter text into it.

Once you are signed in, go to the Personal Settings page and click on "Change your password" to change your password to something that is easier to remember.

You could experience problems signing in to the website due to the privacy selections you have made for your browser. This can often be resolved by unchecking the "remember me" check box before clicking on the "Sign In" button.

How do I authenticate as a CGA or student in the CGA program of professional studies?
If your member number contains 10 digits and begins with 2 zeros, you must omit the 2 zeros when entering the number into the CGA or Student ID field.

What information is required if I need support?

• Username and password
• Operating System you are using. To check this, right-click on the My computer icon on your desktop and choose Properties then General.
• Type and version of web browser you are using (To check this, if you are using Internet Explorer, click on the Help menu and then choose About Internet Explorer.)
• Go to the Contact Us page and complete the form.
• Include as much detail as possible about the error message or the problem you are encountering.

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Website issue

What operating systems, software and computer hardware are supported on PD Net? 

Operating System
Windows XP or Vista

Processor
Pentium Core Duo equivalent 

Memory
256 megabytes (MB)
64 megabytes (MB) of VRAM (required for webcasts)

Internet Browser
Microsoft Internet Explorer 7 or 8

Media Players
Microsoft Windows Media Player 11
Adobe Flash Player 10

Adobe Acrobat
Acrobat Reader 8 (required for online courses)

Please note that other browsers, software versions, operating systems and computer hardware may work with PD Net, but unfortunately we do not currently provide Technical Support for software or hardware other than those listed above.

How can I disable pop-up blockers?
Pop-up blocker software may prevent you from accessing the site or viewing important information. To optimize your experience with PD Net, we suggest disabling or overriding your pop-up blockers when using the site.

Internet Explorer 7
To allow pop-ups for PD Net, add our web address "https://www.cga-pdnet.org" to your list of trusted sites:
Go to Tools menu. Select Pop-up Blocker – Pop-up Blocker settings. Type "https://www.cga-pdnet.org" in the field “Address of Web site to allow.” Click Add.

 

Can my security settings prevent me from accessing information or products?
Yes, security settings on your computer could prevent you from accessing resources. The instructions below tell you how to check your settings and change them if necessary.

Internet Explorer – Privacy settings:
In Internet Explorer, click on Tools – Internet Options.
Click on Privacy tab. If the setting is set to High, change it to Medium or Low.
Click Apply and OK.
Close the browser, then open it again and log in to see if it’s working.

If you have Norton Internet Security or Norton Personal Firewall, check the following:
Click on Start – Programs – Norton Internet Security – Norton Internet Security  OR Click on Start – Programs – Norton Personal Firewall – Norton Personal Firewall. In the main window, double-click Ad Blocking. In the Ad Blocking window, uncheck Turn on Popup window blocking. Click OK. You may have to restart your computer for the change to take effect.
 

What are “cookies”?
These are electronic markers placed on subscribers’ computers that allow you to move quickly through PD Net. The cookie tells our servers who you are and that you have been properly signed in as you move from page to page. If cookies are turned off on your computer, you won’t be able to sign in or view content. Our cookies are not used for any purpose other than allowing you rapid access to our products. They never leave our site and do not trail you around the Internet.

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Product issue

General issues
Please provide:

• Operating system you are using (to check this, right-click on the My computer icon on your desktop and choose Properties then General)
• Type and version of Web Browser you are using (to check this, if you are using Internet Explorer, click on the Help menu and then choose About Internet Explorer)
• Include as much detail as possible about the error message or the problem you are encountering.
  

Live webcast issues

Webcast System Requirements

Audio Webcasts

To determine whether your system meets the minimum requirements for audio webcasts:

1. View the minimum system requirements, and
2. Test your system for audio webcasts

Video Webcasts

To determine whether your system meets the minimum requirements for video webcasts:

1. You must be able to view videos on your computer from the location at which you plan to watch the video webcast. (It is very important to confirm this with your IT administrator if you plan to watch the video webcast at work.)
2. You must have a broadband Internet connection of higher than 500 kbps throughout the entire duration of the video webcast. (Use the system test in step 4. below to test the internet connection you will use to watch the video webcast.)
3. Verify your computer meets the minimum system requirements
4. Use this system test to ensure your computer meets the following requirements:

Allow popup windows during webcasts

Allow pop ups in your browser settings in order to view the Live webcast and associated handouts How can I disable pop-up blockers? To optimize your experience with PD Net, we suggest disabling or overriding your pop-up blockers when using the site.

Internet Explorer 7
To allow pop-ups for PD Net, add our web address "https://www.cga-pdnet.org" to your list of trusted sites:
Go to Tools menu. Select Pop-up Blocker – Pop-up Blocker settings. Type "https://www.cga-pdnet.org" in the field “Address of Web site to allow.” Click Add.

How do online courses and quizzes work?
Once you purchase an online course on PD Net, the course notes are available to you by signing in to the website at https://www.cga-pdnet.org and clicking on the MyPDNet link.

There is no time limit on completing the course. You can work through the notes at your convenience.

There are a number of online quizzes in each course. The pass mark for a quiz is 70%. You will be allowed to attempt a quiz again if you are not successful in passing it.

Once all the quizzes are passed successfully, a Certificate of Completion is generated. This will also be accessible to you via the MyPDNet link.

Please note that at the time of attempting a quiz, you need to be signed in to the PD Net website so that the results are logged. Also note that the website will time out if you leave the computer idle for longer than an hour. 
 

What are the member benefits for CGAs?
As a registered CGA or student, you are eligible for member benefits such as discounts and offers.

Preferential pricing for purchasing some courses as well as information regarding the ACCA designation is available only to registered CGAs.

To update your status on the PD Net system to that of a CGA, sign in and go to the Personal Settings link. Click on the check box for “Yes, I am a CGA” and enter the required information.

 
How do I go about getting an ACCA designation?
You need to be signed in as a CGA member to be able to view information regarding the process of obtaining an ACCA designation. Here is the link: https://www.cga-pdnet.org/en-CA/degrees_designations/Pages/ACCA.aspx

 
Do I get a receipt when I purchase PD Net online products?
Yes, once you complete the purchasing procedure you will receive an Online Purchase Confirmation notice at the e-mail address you registered for PD Net. A transaction number will appear on the receipt. This number is required if you wish to request a refund. Be sure to print a copy of this confirmation as a receipt as no duplicate will be issued.

 
What is a Certificate of Completion?
When you complete a CGA learning product online and have passed all the quizzes, you receive a Certificate of Completion. The link to this certificate is included in an notification that is automatically sent to the e-mail address you registered for PD Net.

 
How do I access my purchased course or Certificate of Completion?
Make sure you are signed in to the website. Click on the MyPDNet link on the green menu bar.

Your course notes and associated quizzes will be accessible under the "Purchased Products" heading.

Your Certificate of Completion will be available under the "My Accomplishments" heading. Click on the certificate name to view and save or print the certificate.

If you have difficulty viewing the certificate, please download the latest version of Adobe Reader at http://www.adobe.com/products/acrobat/readstep2.html.

 

Continuing Professional Development (CPD) Reporting 

• CGAs must report all Continuing Professional Development (CPD) activities on a yearly basis, including any CPD online products completed through PD Net, directly to their individual CGA Affiliate.
• PD Net online products are not automatically updated on CGA Affiliate CPD reports.
• Individual Affiliates may require that you retain a copy of the Certificate of Completion for PD Net online products for a period of time following the date of completion.
• Reporting requirements, methodology (online or paper-based), and/or deadlines, may vary by CGA Affiliate.
• For questions on CPD reporting, please contact your local CGA Affiliate office.

What is the payment policy for online purchases
Only Visa and MasterCard are accepted for online purchases. The PD Net website uses Secure Socket Layer security for all online transactions. Once a purchase is made, you will receive a purchase confirmation e-mail sent to the address you registered with the site. We advise that you keep or print this purchase confirmation e-mail for future reference.

 
How do I request a refund?
You have seven (7) days after your purchase in which to request a refund. Contact Us and send an e-mail including the following information. This will help us to process your refund in a timely manner.

• Username
• Order or transaction number (on the purchase confirmation e-mail you receive)
• Date of purchase
• Name of the purchased product
• Reason for refund request
• Amount of refund
• Credit card used

 
How do I change my e-mail address for PD Net?
Sign in with your Username and Password. Go to Personal Settings, which is next to your name in the upper right-hand corner. Replace your previous e-mail with the new one and click Update.

It is very important that your e-mail is current because your product purchase confirmation, monthly newsletter, and Certificate of Completion are sent to the registered e-mail in your profile. If you change your e-mail address and do not update your profile, you will not receive critical information.

 
How do I change my personal settings?
Once you are signed in to the site, you have access to making changes to your settings via the Personal Settings link. You can use this link to change your password, change your security question, change your language choice, or unsubscribe to the newsletter.

 
How can I increase the font size in my browser window or while in e-mail?
To increase the font size in your browser window if you are using MS Windows, click View then Text Size and select Largest. This setting will continue to apply for all browser windows you open. To increase the font size while in an e-mail message if you are using Microsoft Outlook, click View then Zoom and select the magnification that suits you, up to 200%.

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