Companies across all industries and sectors are recognizing that long-term, sustainable business growth comes as a result of having loyal customers who choose to do business with an organization and who are willing to tell their colleagues, friends, and family about their experiences.

This paper from the Center for Applied Research tells us that "There is no single 'best practice' for how to do successful strategic planning. The timing and process will differ depending on industry, market pressures, and the size and culture of the business." Regardless of the approach, a customer focus is a critical component.

Jeff Mowatt, customer service strategist, notes that business leaders need to create an environment that motivates employees to want to take care of customers. Managers need a fresh approach to ensuring that customers are satisfied and that employees are personally committed to making it happen. In this article, Jeff provides the seven key elements.

This free e-book, written by Paul F. Gorman and made available on businessballs.com, provides the 21 steps to irrefutable success and great personal wealth in business. According to the author, it captures the essence of what it takes to build virtually any business or professional practice from conception into a multi-million dollar success.

There are many compelling reasons for making customer focus a critical business strategy. This article written by Ray Miller and published on evancarmichael.com shows how it is essential that the organization have a customer-centric culture.

The webcast will address many of the issues that arise for both employees and corporations when designing an appropriate and effective compensation strategy. By outlining the key factors in establishing competitive pay, you will have a foundation that will enable your compensation strategy to evolve from ad hoc pay practices to a well-governed rewards program.

Association events and seminars bring CGAs, students and other professionals together for valuable learning and networking. The Events pages present detailed descriptions of PD opportunities and special events around Alberta as well ...

Conventional teaching on how to "retire" isn’t working — and is actually contributing to financial stress. What' the secret to retirement? Find out with this webcast. Implement it into your practice and see significant results next year. Without changing your current systems, simply change your perspective, and you will have found the secret to financial and business success.

This online course has been designed as an overview of the income tax implications of estates and trusts. It is limited to personal trusts and federal income tax. As the topic intertwines both trust law and tax law, the issues can be very complex. Estates and Trusts will enable you to become familiar with basic trust law concepts, to handle estate administration, and to...

Your competitive advantage starts here! No matter what sector of business you’ve chosen as your focus, CGA-BC’s Professional Development seminars can help you take your career and your organization to new heights.