Jeff Mowatt, customer service strategist, notes that business leaders need to create an environment that motivates employees to want to take care of customers. Managers need a fresh approach to ensuring that customers are satisfied and that employees are personally committed to making it happen. In this article, Jeff provides the seven key elements.

John Warrilow asks "What opportunities could you chase if you had access to hundreds of workers in minutes?" Amazon's Mechanical Turk is perfect for tedious tasks and may be the perfect alternative to hiring temporary workers for singular projects.

Yesterday's market approach focused on line-of-business orientation, product line profitability, and mergers and acquisitions. These were seen as fundamental business methods required to optimize and grow the corporation. With these methods came independent business silos within companies self-sustaining operations that fragmented, corrupted, and introduced inconsistencies into their view of their clients.

Your competitive advantage starts here! No matter what sector of business you’ve chosen as your focus, CGA-BC’s Professional Development seminars can help you take your career and your organization to new heights.

Major changes to the business of payments are underway. Fraud, risk, cost, and consumer demand are transforming the way payments are made. These changes are requiring wholesale adjustments to the way that organizations operate, as well as to the legal and diligence infrastructure that is required to conduct business...