There are many compelling reasons for making customer focus a critical business strategy. This article written by Ray Miller and published on evancarmichael.com shows how it is essential that the organization have a customer-centric culture.

On the site evancarmichael.com, author Ray Miller explains that, while customer focus and service excellence is everyone’s responsibility, it is particularly important for anyone who manages and supervisors others. He believes that customer focus is a leadership issue.

Hindsight is a wonderful thing — but so, too, is impact analysis. This technique is a useful and severely under-used brainstorming technique that helps you think through the full impacts of a proposed change. As such, it is an essential part of the evaluation process for major decisions.

Some firms call them "office of the chairman" accounts, while others simply refer to them as key clients. These are the flagship client relationships that propel your growth in good times and provide essential ballast in a downturn. They are broad and deep, transcending any one individual professional or service offering. Usually, they endure for years.

Five strategies your competitors don’t want you to know.

This online course has been designed as an overview of the income tax implications of estates and trusts. It is limited to personal trusts and federal income tax. As the topic intertwines both trust law and tax law, the issues can be very complex. Estates and Trusts will enable you to become familiar with basic trust law concepts, to handle estate administration, and to...

Your competitive advantage starts here! No matter what sector of business you’ve chosen as your focus, CGA-BC’s Professional Development seminars can help you take your career and your organization to new heights.

Five strategies your competitors don’t want you to know.