In this article, Jamie Walters explains why offering constructively critical feedback is essential to maintaining excellence and strong relationships.

This one-hour webcast by Mark Royal and Tom Agnew is made available at no charge from the Canadian Management Centre. The presenters tell us that many high-potential employees are also frustrated employees. Individuals who are highly engaged, but face barriers at work preventing them from doing their jobs effectively represent 20% or more of the workforce.

For many people change is painful. George Torok, on torok.com, provides 10 possible interpretations for the phrase, "but we’ve always done it that way."

This article, by Mindy Abramowitz, CGA, discusses situations in which it might be necessary for the sake of one’s professional career development to say no. The author covers specific situations like having to reject the offer of a position, or specific task, or turn down a prospective client. This article is published in CGA Magazine.

Kathleen Watson, on Biznik.com, explains how lessons in improvisational comedy can lead to better communication. Improv actually follows clear rules that can lead to confidence, and Kathleen shares these rules in this article.

Do your slides enhance your presentation or are they a distraction? This session introduces the elements of good presentation design. You will learn how to add images that evoke emotion, how and when to include graphs and charts, and five simple design techniques that will take your presentations from boring to wow.

Challenging conversations represent the minority of our workplace interactions while consuming a vast amount of our mental energy. In this webcast, you'll learn how to convey difficult messages in a respectful manner and end a challenging conversation in a way that sets the stage for future collaboration.

E-mail is the engine that drives business. Yet, amazingly, no-one ever teaches us how to use it. Until now. In Part Two of a two-part webcast series, you'll get an easy-to-use template for creating first drafts of your e-mails as well as ad agency secrets for stimulating reader response.

E-mail is the engine that drives business. Yet, amazingly, no one ever teaches us how to use it. Until now. In Part One of a two-part webcast series, you'll learn how to strategically plan your e-mail communications and get an outline for each of three different types of e-mail, complete with real-life examples.

Conventional teaching on how to "retire" isn’t working — and is actually contributing to financial stress. What' the secret to retirement? Find out with this webcast. Implement it into your practice and see significant results next year. Without changing your current systems, simply change your perspective, and you will have found the secret to financial and business success.