Sometimes defining a problem is the key to its solution. So says Ben B. Graham on his website, worksimp.com. He tells us that the first step in solving any problem is understanding the problem. When this crucial first step is cast aside, the "would-be" problem-solvers rush in at full throttle contriving answers and solutions to perceived problems.

Managers deal with a wide range of personalities. Most people are cooperative and reasonable. However, some employees are very difficult to be around and work with. A human resources manager states, "They're totally focused on their own agenda and needs. They cause tension and conflicts. Difficult people absorb a lot of a manager's time and...