E-mail is the engine that drives business. Yet, amazingly, no one ever teaches us how to use it. Until now. In Part One of a two-part webcast series, you'll learn how to strategically plan your e-mail communications and get an outline for each of three different types of e-mail, complete with real-life examples.

Sometimes defining a problem is the key to its solution. So says Ben B. Graham on his website, worksimp.com. He tells us that the first step in solving any problem is understanding the problem. When this crucial first step is cast aside, the "would-be" problem-solvers rush in at full throttle contriving answers and solutions to perceived problems.

E-mail is the engine that drives business. Yet, amazingly, no-one ever teaches us how to use it. Until now. In Part Two of a two-part webcast series, you'll get an easy-to-use template for creating first drafts of your e-mails as well as ad agency secrets for stimulating reader response.

Your competitive advantage starts here! No matter what sector of business you’ve chosen as your focus, CGA-BC’s Professional Development seminars can help you take your career and your organization to new heights.

Managers deal with a wide range of personalities. Most people are cooperative and reasonable. However, some employees are very difficult to be around and work with. A human resources manager states, "They're totally focused on their own agenda and needs. They cause tension and conflicts. Difficult people absorb a lot of a manager's time and...