In today’s fast-changing, high-competition marketplace, learning how to effectively focus on customer needs and desires has become a top priority. Sign up for the American Management Association’s free webcast and learn mistakes organizations make in trying to satisfy customers.

Andrew Hiles — on QFinance.com — reminds us that no organization is immune from disaster. Wise executives have long known the importance of risk and impact assessment and the need for contingency planning. With today’s threats, this has never been more important.

The Certified Public Accounting firm of Feeley & Driscoll, P.C. provides practical advice on upfront communication that can solve or mitigate the problem of clients who just don't seem to want to pay their bill.

This article by Chris Hannay on The Globe and Mail site addresses the million dollar question: How do you figure out return on investment of social media?

It is as simple as this: If you make the "right" decisions on a regular basis, your business may flourish. Conversely, too many "wrong" business decisions might cause you to struggle and could even jeopardize the entire operation. Richey, May & Co. provide six steps to improve your chances for success.

This webcast will outline the ways in which you can successfully implement analytics within both your organization and with external stakeholders. It will help you properly assess your organizational readiness for analytical decision-making, and provide you with the tools and strategy for implementation, so you can use the data you collect most effectively.

This webcast will introduce you to business analytics and show you how it can make your organization more successful. It will outline the fundamentals of analytics and the tools you need for implementation, so you can better leverage the data you gather in the many functional processes you face each day.

This webcast addresses one of the fundamental challenges facing all businesses: How can we transform our decisions into successful long-term planning when we do not know what is going to happen down the road? In this session, Mark Hollingworth will provide key insights, techniques, and models that will help you better prepare for the future.

What is the real value of teambuilding and how can leaders build sustainable teamwork without clichés and unproductive exercises? This webcast clarifies what teambuilding is and why it matters to your organization. It will also outline some new techniques and strategies that you can immediately apply in your own workplace to improve teamwork and communication.

Do your slides enhance your presentation or are they a distraction? This session introduces the elements of good presentation design. You will learn how to add images that evoke emotion, how and when to include graphs and charts, and five simple design techniques that will take your presentations from boring to wow.